MANAGED TEAMS

A JRD Team That Owns The Outcome.

A managed team takes responsibility for a defined outcome, such as an application portfolio, a QA function, or IT support. It works to agreed service levels, with a lead who reports to you.

Why JRD

One accountable lead for the whole outcome

With a managed team, you stop managing individual people and start managing results. We build, run, and report on the team, and it stays long enough to improve the work rather than just maintain it.

Example

One question. Two very different answers.

A team asks the same question before and after Managed Teams is in place. The answer depends on whether anyone owns the whole outcome.

WITHOUT MANAGED TEAMS
Question How is the application portfolio performing this quarter?
Response Four contractors each report on their own tickets. Nobody owns the overall picture, and the upgrade backlog keeps growing.

The work is getting done. No one owns the result.

WITH MANAGED TEAMS
Question How is the application portfolio performing this quarter?
Response All service levels met. Two legacy apps upgraded, incident volume down [18]% from last quarter, and next quarter's improvement plan is ready for review.

Same portfolio, same budget. The difference is one team accountable for the outcome.

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