Automating and Centralizing Multi-Location Healthcare Administration
Client Overview
The West Michigan Regional Health Network oversees 100+ healthcare facilities and providers, requiring meticulous tracking of performance metrics, compliance, and events across multiple regions.
Scope of Work
Our team was tasked with developing a solution to streamline and automate the network's administrative processes, focusing on event coordination, performance reporting, compliance tracking, and historical data integration.
Business Challenge
Manual processes dominated the workflows, leading to several inefficiencies:
- Fragmented Event Coordination: Scheduling training sessions (e.g., Service Excellence FOCUS Sessions) across 12+ locations relied on Outlook and spreadsheets, causing double bookings and attendance gaps.
- Error-Prone Performance Reporting: Metrics like Patient Experience Scores and Culture of Safety were manually aggregated from Excel files, leading to delays and inaccuracies in provider evaluations.
- Compliance Risks: Tracking regulatory training (e.g., Healthstream certifications) and Medical Education Documentation was disjointed, increasing audit exposure.
- Historical Data Silos: Legacy scorecards (e.g., 2016–2024) were archived without integration into current workflows, limiting trend analysis.
As the network expanded, these inefficiencies strained resources, risking compliance penalties and operational delays.
JRD Solution
Our team developed the Regional Healthcare Management (RHM) web application to automate and centralize multi-location healthcare administration.
The platform replaces manual workflows with integrated tools for event management, performance tracking, and compliance monitoring, enabling data-driven decision-making.
Key Benefits
- Automated Event Scheduling: Reduced double bookings by 60% with a centralized calendar and conflict detection for recurring sessions (e.g., FOCUS Sessions).
- Real-Time Performance Dashboards: Eliminated manual data entry by auto-aggregating metrics (e.g., Press Ganey Surveys, 360 Feedback) into pillar-based scorecards (Service Excellence, Engagement).
- Compliance Assurance: Achieved 100% audit readiness through automated alerts for overdue certifications and training requirements.
- Scalable Historical Analysis: Integrated legacy scorecards (2016–2025) into dynamic dashboards to identify long-term trends in care quality.
- Resource Optimization: Freed 40% of administrative time by automating repetitive tasks, allowing teams to focus on patient care initiatives.
Tools and Technology
