Development of Consumer Portal for an Insurance Provider
The organization was established in 1982, focusing on insurance for auto (both personal and commercial) and homeowners. It operates multiple companies across New England and New Jersey, including several subsidiaries in Massachusetts, Connecticut, New Hampshire, and New Jersey.
Business Challenge
To keep pace with the evolving insurance industry, a consumer portal was needed to provide quick and accurate insurance quotes. The goal was also to reduce manual effort and the associated costs.
JRD Solution
JRD designed and implemented a solution that allows consumers seeking insurance to visit a web portal, where they can obtain online quotes and other relevant information. If satisfied with the quote, consumers can purchase policies online. Additionally, they can modify their current coverage and see how premiums are affected. Users have the ability to save or print all online forms. The organization required a user-friendly interface that would be easily understandable for the average consumer while allowing them to customize potential options. Furthermore, the entire application needed to be easily customizable for reuse across their other insurance companies.
Key Benefits
- A system was implemented that met the client’s needs.
- The system was responsive and available 24/7.
- Enriching user experience, and ease of use.
- Helped keep up with competition and maintain a business edge.
- Can directly sell policies without middle commissions.
- Helped increase sales.
- Helped gain flexibility to easily customize the solution and use it for their additional companies.